logo-color-1

 

IT Service Desk Benchmark

How much of your IT team’s time is spent on resetting passwords instead of high-value initiatives?

 

The Modern IT Service Desk Benchmark consists of a high-level discovery of your current internal IT technology and processes and aligns it to Modern IT Management strategy, that can:

  • Increase end-user satisfaction and productivity
  • Decrease the time it takes to resolve an issue
  • Free up time for more high-value initiatives – letting you focus on what you do best
  • Decrease downtime
  • Remove frustration around change

 

SWC will provide you with a free two-hour consultation with a senior member of our team to review your current environment and performance details and align them with Modern IT requirements and best practices. We’ll also include an employee survey to identify what's working and pain points. You’ll then be provided with a customized Modern IT Benchmark Report to help identify opportunities and gaps and enable you to take targeted actions to make your end-users more efficient, productive and satisfied.  

FREE Consultation

 

STEPS

 
Consultation

 

Consultation

2-hour consultation to understand goals and challenges

review

 

Survey

Conduct a survey among users to gauge satisfaction and solicit feedback

Report

 

Report

Deliver customized Modern IT Benchmark Report and suggested next steps

Adopting a Modern IT Management strategy will empower your existing internal IT team to focus on high-value initiatives, freeing them up to do what they do best, while increasing the overall satisfaction and productivity of your employees as a whole. 

To learn more, contact SWC and a member of our team will connect with you. 

Questions? Get In Touch